Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at creashandesigns@outlook.com. Please note that returns will need to be sent to the following address: 30 Eastern Road Haywards Heath, West Sussex, RH16 3NN

Buyers are responsible for purchasing their own shipping label to return their item and the original postage will not be refunded. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at creashandesigns@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The buyer is responsible for purchasing a shipping lable to return their item to us and the buyer will need to purchase new postage for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at creashandesigns@outlook.com.